• Director of Virtual Accounting Services (full time, remote) – New Hampshire

    Location
    US-NH-
  • Overview

    Are you an experienced leader of service-based accounting teams who would love a virtual position? Would you enjoy using your expertise to empower multiple teams of seasoned accountants who help small businesses thrive? If having this type of impact from the comfort of your home sounds appealing, then we may have the perfect opportunity for you!

     

    About Supporting Strategies

    Since 2004, we have been empowering business owners by taking bookkeeping and operational support functions off their plates allowing them to focus on their core business.  Supporting Strategies’ experienced professionals use our cutting-edge cloud-based platform, virtual infrastructure and proven process to deliver a full suite of outsourced services, including accounts payable, accounts receivable, bookkeeping, financial reporting and payroll administration.

     

    Supporting Strategies currently has over 70 offices throughout the U.S. and is continuing to grow rapidly! Our original flagship office in Boston is currently looking for a Director of Virtual Accounting Services. This is a leadership role responsible for company management, leading high impact professional teams and developing client relationships.

    Responsibilities

    COMPANY MANAGEMENT

    • Strong liaison relationship with Managing Director / CEO for evaluating and executing operational activities and setting strategic goals.
    • Manage adoption of Supporting Strategies’ processes, systems and initiatives to improve client delight while keeping abreast of latest developments in technologies.
    • Lead roll out of strategic initiatives to teams under direct management.
    • Plan and monitor ongoing operations and augment accordingly to facilitate accelerating development.

    TEAM MANAGEMENT and RECRUITMENT (recruit, manage, coach and motivate teams)

    • Provide accountability for the delivery of services ensuring customer expectations are exceeded and employee costs are managed to budget.
    • Promote teamwork and develop positive methodologies for accountability and excellence.
    • Actively track team capacity.
    • Lead the recruiting effort to support business needs and growth including working closely Talent Team.
    • Participate in team managers’ annual performance evaluations and coordinate managers’ evaluation process of associates.

    CLIENT / ACCOUNT MANAGEMENT

    • Build relationships throughout client base to foster long-term client relationships.
    • Support clients’ evolving requirements by educating executives on Supporting Strategies deep and varied expertise in bookkeeping / accounting and operational services.  
    • Build trusted advisor relationship with client executives by gaining an in-depth understanding of their business objectives. 
    • Proactively identify and resolve escalated service delivery issues.
    • Monitor customer satisfaction.
    • Identify areas for improved account management.  

     BUSINESS MANAGEMENT

    • Prepare annual budget and adjust periodically as operation evolves.
    • Oversee regular client billings and employee costs.
    • Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
    • Identify business trends and changes and proactively interpret implications.
    • Balance workflow by aligning client’s needs, staffing levels and business trends.
    • Participate in Company pricing activities including QuickBooks review and understanding prospects needs.

    Qualifications

    • Bachelor's degree required; Accounting or related field.
    • CPA or equivalent certification preferred.
    • 8 years of accounting experience, 5 years in a supervisory capacity.
    • Experience in a Public Accounting firm highly desirable.
    • Capacity to work up to 35 hours a week during daytime business hours Monday through Friday supporting clients and multiple teams.
    • Superior relationship building skills and account management experience with clients ranging from pre-revenue to $50m in revenues.
    • Experience in developing strong remote team relationships based on trust, accountability, integrity, and sharing of best practices preferred.
    • Excellent project management skills and thorough understanding of professional accounting and bookkeeping practices.
    • Strong computer and technical skills including QuickBooks (enterprise and Online), Bill.com Microsoft Office Suite, Outlook, intranet and multiple applications.
    • Ability to multi-task, think independently and problem solve in a results-driven, team-oriented environment.
    • Ability to communicate clearly and professionally, both orally and in writing.
    • Availability for travel in the Boston area based on client and business needs.

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