Since 2004, Supporting Strategies has been empowering business owners by taking bookkeeping and operational support functions off their plates allowing them to focus on their core business.
Supporting Strategies’ experienced professionals use our cutting-edge cloud-based platform, virtual infrastructure and proven process to deliver a full suite of outsourced services. These services include accounts payable, accounts receivable, bookkeeping, financial reporting and payroll administration.
Working in a 100% virtual environment from your home office, Supporting Strategies Partners is seeking a full-time, Operations Specialist to join our rapidly growing team!
The Operations Specialist is responsible for troubleshooting, routing and managing the timely completion of Support Desk requests that come in via phone, live chat, and ticket submissions. Working within a team, this person is responsible for completing and processing support desk requests as outlined below. The Operations Specialist will also directly support an assigned set of franchise locations and will manage the process of on-boarding newly assigned franchise locations, and will support their assigned locations on an on-going basis, providing client on-boarding and ongoing support to their franchise locations’ team members and clients.
Summary of essential job functions
Support Desk Coverage
The Operations Specialist will be assigned specific coverage shifts on our Support Desk. In covering the Support Desk, they will:
The Operations Specialist will be assigned to a set of Supporting Strategies franchise locations that they will support as follows: